Privacy Policy

1. Introduction

Sudprep ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform at sudprep.com.

By using Sudprep, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Data: When you register, we collect your name and email address via our authentication provider to create and manage your account.

Usage Data: We collect information on questions you ask, MCQ attempts, scores, and study session data to personalise your learning experience and improve the platform.

Uploaded Documents: If you use the PDF Chat feature, your uploaded files are processed to enable AI-assisted responses. Files are stored securely and are accessible only to you. You may delete them at any time.

Device & Technical Data: We may collect basic technical information such as browser type, device type, and IP address for security and performance monitoring. This data is not linked to your personal identity.

3. How We Use Your Information

• To provide and operate the platform features (doubt solving, MCQ practice, PDF Chat, analytics)
• To personalise your study experience based on your performance and history
• To detect and prevent abuse, fraud, or unauthorised access
• To improve the accuracy and quality of our content and AI responses
• To communicate service updates or important notices

We do not sell, rent, or share your personal data with third parties for marketing or advertising purposes.

4. AI Processing

Sudprep uses AI to generate responses to your questions. Your queries are processed through AI models to generate educational content. We do not use your personal study data to train third-party AI models.

AI responses are generated for educational purposes only and should be verified with NCERT textbooks and qualified teachers.

5. Authentication

Account creation and login are handled by Clerk, a third-party authentication provider. Your login credentials are managed by Clerk under their own Privacy Policy. Sudprep does not store your passwords.

6. Data Storage & Security

Your data is stored in secured databases hosted on AWS infrastructure. All data in transit is encrypted using TLS/SSL. We apply industry-standard security practices including access controls and regular monitoring.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your account and study data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

8. Your Rights

• Access or update your personal information at any time from your account settings
• Request deletion of your account and associated data
• Delete uploaded documents at any time through the PDF Chat interface
• Contact us to request a copy of your stored data

9. Cookies

We use essential cookies strictly for authentication and session management. We do not use advertising or third-party tracking cookies.

10. Children's Privacy

Sudprep is intended for students aged 16 and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or an in-app notice. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions or requests, contact us at support@sudprep.com.